If you have a claim, we want to make it really easy for you to get your pet looked after. You can choose how to contact us and we will do the rest for you.
Call the claims handler on 01285 626 020
Return the completed Claim Form to the Claims Handler once the vet has completed their section
Lifetime Pet Cover Ltd
Download your claims form here
Please note: no inference of cover or acceptance of a claim can be assumed until the completed form is assessed by the Claims team.
What is the maximum time limit for me to submit a claim?
You must make a claim within 30 days of your pet receiving treatment
What is the maximum pay out in a year?
We have five levels of cover - £1,000, £2,000, £4,000, £6,000 or £10,000 for veterinary medical fees. Each year, you can claim up to the limit that is shown in the certificate of insurance. Complementary treatment is restricted to £1,000 per annum.
Are claims paid to the vet?
Under normal circumstances, we pay claims direct to the veterinary practice. All you have to do is pay the agreed excess to the vet.
Is dental treatment covered?
We cover the cost of dental treatment for injury or illness up to the policy limit. Your pet must have had its teeth checked by a vet in the 12 months before the onset date of the claim. If any treatment was recommended as a result of the check, this must have been carried out
Is prosthesis covered?
The cost of any prosthesis, including any veterinary treatment needed to fit the prosthesis is not covered, other than the cost of hip, knee and/or elbow replacement(s).
What is Co-insurance?
When your pet is aged 7 or over you will also be required to pay a 20% contribution to any veterinary fee claim costs in addition to the policy excess; this is called ‘co-insurance.’